Description

You're trying to launch the game on your computer, but nothing happens, or the game is stuck at the main menu, or it immediately crashes and generates an error log and crash file, or you see a pink screen.


Solution

This can happen for many reasons and a lot of them are hard for us to diagnose, so the most efficient way of addressing this is to look through the following list of potential causes and fixes, and do everything that applies to you.


First, look at this diagnostic guide for Windows and Mac users. It includes information on:

  • Updating your Operating System (OS)
  • Updating your drivers
  • Verifying your game cache files on Steam
  • Disabling non-essential software
  • Checking system requirements


Below are some other common causes and fixes to the game failing to launch or crashing immediately.


Computer not powerful enough

If you think your computer might not meet the recommended system requirements, you can force Ultimate Chicken Horse to launch in low quality mode.


Steam

  1. Right click on Ultimate Chicken Horse in your Steam Library
  2. Go to Properties
  3. Click "Set Launch Options"
  4. Write: "-screen-quality 2" into the Launch Options (without the quotes) and press OK
  5. Try launching the game again


Origin

  1. Find the game in My Game Library
  2. Click on Settings and open Game Properties
  3. Go to the Advanced Launch Options tab
  4. Under Command line arguments, type "-screen-quality 2" (without the quotes) and press Save
  5. Try launching the game again


Citrix Workspace App

Citrix causes games made in our version of the Unity engine to crash because it installs the Citrix Indirect Display Adapter. To fix this issue and keep using Citrix, follow these steps:

  1. First, uninstall Citrix Workspace
  2. Open the Command Prompt
  3. Use the following command: CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

This will re-install Citrix Workspace without the Workspace Hub, which has the driver causing the crashes.


Windows Compatibility Settings

  1. Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files
  2. Right click on the UltimateChickenHorse.exe and go to Properties
  3. Go to the Compatibility tab
  4. Set the game to run in Windows 7 compatibility mode
  5. Try running the game again
  6. If that doesn't work, on the same tab, try checking the box "Override High DPI scaling behaviour"
  7. Try running the game again


Windows Visual C++ Redistributables

The issue can be caused by missing Visual C++ Redistributables on Windows systems. Steam is set up to automatically install these packages, but in some cases this seems to fail.


Here's how to fix it:

  1. Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files -> Go to _CommonRedist -> Go to vcredist
  2. Try to install all the vcredis_x64 or _x86.exe files that are in the 2010 or 2013 folders.
  3. Try playing the game again.


In the case those version of the installers aren't working, you could try these download links:

        Pick either the 64-bit or 32-bit version, depending on your system:


Windows 10 Update

If the game started crashing after your computer's Windows 10 update, you can fix the issue by forcing the game to run using Direct3D 11.


Steam

  1. Right click on Ultimate Chicken Horse in your Steam Library
  2. Go to Properties
  3. Click "Set Launch Options"
  4. Write "-force-d3d11" into the Launch Options (without the quotes) and press OK
  5. Try launching the game again


Origin

  1. Find the game in My Game Library
  2. Click on Settings and open Game Properties
  3. Go to the Advanced Launch Options tab
  4. Under Command line arguments, type "-force-d3d11" (without the quotes) and press Save
  5. Try launching the game again




If none of the above helped, please send us a support ticket with your output log attached.